We offer unique places suitable for your comfort
Stay Luxora Fulfillment Policy
Effective Date: May 6, 2025
This Fulfillment Policy outlines how Stay Luxora processes orders and payments made via Stripe®. By using our services and making payments through Stripe, you agree to comply with this policy.
1. Order Processing and Confirmation
Upon successful payment through Stripe, Stay Luxora will process your booking promptly. You will receive a confirmation email detailing your reservation, including check-in and check-out dates, property details, and contact information for any inquiries.
2. Delivery of Services
Stay Luxora offers luxury accommodations. Access to the reserved property will be provided as per the check-in details shared in the confirmation email. Guests are responsible for adhering to the check-in and check-out times specified.
3. Refund Policy
Refunds are subject to the terms outlined in our cancellation policy (see section 5). If eligible, refunds will be processed to the original payment method within 7–10 business days after approval.
4. Return Policy
As our services involve temporary accommodation, traditional product returns are not applicable. However, if you encounter any issues during your stay, please contact us immediately so we can address your concerns.
5. Cancellation Policy
Guests may cancel their reservation under the following conditions:
Standard Reservations: Cancellations made 48 hours before the check-in date will receive a full refund.
Non-Refundable Reservations: These bookings are not eligible for refunds upon cancellation.
Early Departures: No refunds will be issued for early check-outs.
To cancel a reservation, please contact our customer service team at least 48 hours before your scheduled check-in.
6. Customer Service Contact Information
For any questions or concerns regarding your reservation, please reach out to us:
Email: admin@stayluxora.com
Our customer service team is available Monday through Friday, 9:00 AM to 6:00 PM CST.
7. Currency
All transactions are processed in U.S. Dollars (USD).
8. Legal Compliance
Stay Luxora complies with all applicable laws and regulations. Guests are responsible for ensuring their compliance with local laws during their stay.
9. Modifications to This Policy
Stay Luxora reserves the right to update or modify this Fulfillment Policy at any time. Changes will be effective upon posting on our website. We encourage guests to review this policy periodically.
If you need further customization or have specific scenarios you’d like to address, feel free to ask!
